Swiss Chalet Rotisserie & Grill

Reviews

• ★ ☆ ☆ ☆ ☆
  DISGUSTING! Do not waste your time and money on this place! We went there for dinner last night. She ordered the quarter chicken dinner. I ordered the rotisserie beef dinner. It looked good on the menu. Also ordered the spinach dip. The dip was ok, not great but just ok. My partners chicken was ok but very dry, and hard to chew and swallow. My rotisserie beef was horrible. They used the cheapest cut of meat they could buy. It was not at all like the menu picture. I had the large portion as I was hungry. The meat was sliced very thin and it was loaded with fat and gristle. Disgusting! The meat was tough and tasteless. Need an axe to cut it. They soaked it in gravy in an apparent effort to give it some flavour. I ate some of it but finally tossed my knife and fork down in the middle of it and pushed it aside. The bun was old, stale and hard as a rock. Didn't even try to cut it. Would have been easier it eat a hockey puck. Gross! The waitress walked by once only to ask how things were but she didn't even stop, just kept walking before I could say one word. Never even once offered to refill our bottomless drinks. She finally came to ask if we were done. I politely expressed my dissatisfaction with the meal. She asked if she could bring something else. No. offered me a free dessert. No. finally brought the bill, charging full price for everything including the 21 dollar dinner I only picked at. She gave me a card for a 10% discount on our next meal. Any decent restaurant would take a bad meal off the bill and the manager would offer an apology. Not this place.... I paid the bill, gave her a moderate tip. Not her fault the meal was bad. But her service wasn't very good either. I will never dine here again. If I could give zero stars I would. After all that, I went home and made myself something to eat. We frequently buy take-out here too. Not great either. Seems they scrape the bottom of the bin for the fries. Always a pile of little short leftover things. Hard buns, small portions, especially if we use a coupon. The Swiss Chalet on McLeod is way better. We will drive there next time.
  By Bob Hanover, January 08, 2017
• ★ ☆ ☆ ☆ ☆
  I took my family there last night. We were served chicken dippers as a starter. They came out 2 mins after we ordered. They were soggy on the out side and frozen in the middle. We camplained to management. I was then reassured that the food was deep fried to perfection. Which ( for me ) raised the question, how are they " prepared fresh and hand breaded? I was then told " I have nothing to worry about, because they come to them pre cooked. Ya.... Then I was Denied any compensation. Rude management and terrible cooks. Save your time and money.
  By Anon ymous, December 24, 2016
• ★ ☆ ☆ ☆ ☆
  My boyfriend & I both ordered a white meat quarter chicken dinner and a four cheese spinach dip and everything was disgusting. The spinach dip was more like a soup & the chips that went with it, were extremely stale. When our meal came out, my boyfriends chicken was so undercooked, it was bright pink & still bloody in some spots. After seeing his chicken, I couldn't even eat my meal. The server came by and asked if he wanted another chicken, but we declined because of how nauseous we felt after seeing the first chicken. We asked for our bill and then we noticed that they charged us full price for both meals, even though neither of us ate after feeling so sick. We asked to speak to the manager and he didn't see why we were unhappy. We paid the bill, which cost us $50, and no tip, and left. We will never go back after such terrible food and service.
  By Drew McCoy, August 14, 2016

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