Special Event Rentals Calgary

Reviews

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  I've had terrible experiences with this company. As an event planner working in Banff and Calgary, I encourage anyone to try and source out if you can. While they claim to have great customer service, their representatives are condescending and not solutions focused. Myself and the company I work with dealt with them for two large scale events and ran into a few problems that would have been avoided if they were truly committed to the client and the event. They don't label their gear so some of our chairs got mixed with the venues, which were identical. They tried to charge me 450 dollars for missing chairs which were mixed in with the venues. I recently used them at the Banff Centre and all of our gear was left in a pile outside of the venue- without anyone having called or communicated with us. When confronting them about this, they were unresponsive and didn't see this as being an issue. Both representatives were very defensive to deal with and condescending and always referring to "the contract" versus what worked best for the event. While all other stakeholders shared positive experiences, this was the only stressful partnership we witnessed. It was extremely frustrating to work with. Because they are the only event rental company in Banff, it is very clear that ultimately, the client doesn't matter. Their reputation in town is poor, but because Banff is thriving, they will get business regardless, which is what their customer service exudes. Definitely be aware and definitely stand up for your expectations!
  By Kaeleigh Doherty, March 13, 2017

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