SML Entertainment

Reviews

• ★ ☆ ☆ ☆ ☆
  These guys are opportunists preying on ignorant consumers. They will routinely sell classic arcade machines and pinball for literally 10 times what they are worth. For example: they will take a decent standup arcade machine (like an old Golden Tee), remove the arcade monitor, game, install an LCD, a cheap 60-in-one board, and instead of a $200-$500 average price they will sell it for north of $2500! It's highway robbery. I would strongly suggest anyone in the market for an arcade machine to look to private collectors in town, just spend a couple weeks/days following ads on Kijiji, or join the online arcade community named: "KLOV" and find a better deal. Aside from this, the multiple encounters I've had with Tony Fisher (their President and CEO), and his son (one of their Managers), has been far less than stellar. He was rude from the start, and across multiple interactions over my first and only purchase they both treated me in a way that made me question how they've been in business this long. Even when asking the receptionist if I had just caught them on a bad day, she remarked that it was "par for the course". Bottom line: If you're desperate, and have no place else to turn for your arcade, game room, etc. needs, I would still not suggest opening your wallet for these guys. Nobody's that desperate. I originally had this review on Yelp, but they petitioned to have it removed citing that it wasn't listed at their head office location. It was. It saddens me they would try to cover up even the slightest criticism. Send your upper management to sensitivity and customer service training and you won't have people leave negative reviews.
  By Chance Johnson, April 16, 2017
• ★ ★ ★ ★ ★
  Great experience. Took my family to look at new patio furniture and were extremely pleased with the knowledgeable and courteous staff. Amazed at the variety of products SML offers! We will be back again... Not sure if it will be for a hot tub or pool table.
  By Rob Stirling, February 27, 2017
• ★ ★ ★ ★ ★
  Fantastic experience! I had a staff party and was looking for some game options on a budget. The sales staff at SML walked me around the store giving us multiple options. This was not a huge sale but the time they took to work with me and stay within our budget was greatly appreciated. I will be back, awesome store great staff fantastic product options! BK
  By Bryce Kirkpatrick, August 07, 2016

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